Design, Develop, Deploy: Flexible Training for KPMG’s Global SAP Rollout

Corporate Learning & Performance
Healthcare & Pharmaceuticals


The People & Change division of KPMG—a Big Four consulting firm—purchased a new SAP software system designed to integrate a wide range of its global business operations.


KPMG selected Aptara to design, develop, and deploy their new SAP system training to its employees around the world. Aptara faced a threefold challenge:

  • Creating end-user training courses for a range of SAP function-specific modules, including finance, customer relationship management, and human capital management
  • Accommodating ongoing changes in the system’s functionality
  • Developing and designing Bloom’s Level Three applications courses, despite having limited access to KPMG’s subject matter experts (SMEs).


Working from KPMG’s scope of training, and relying on best-of-breed instructional development methodologies such as ADDIE and Merrill’s Principles, Aptara’s instructional designers developed two tracks of courses: one for employees using SAP for the first time, and another for employees already familiar with the software but needing skills upgrades for the system’s new features.

Using Adobe Connect and Adobe Captivate, Aptara quickly developed flexibly structured courses and easily modifiable content that allowed for nearly constant content updates. Instructional design schematics were translated into a training model that blended instructor-led training (ILT) with interactive web-based training (WBT) modules to make the program easily accessible for a busy, global workforce.

The deliverables also included technical design documents (TDDs), presentations, trainer and student guides, and various workbooks. Key applications-based reference documents were posted online.


In 18 months, Aptara learning experts designed, developed and delivered 88 SAP end-user WBT courses—including the required Bloom Level 3 courses requiring learners to demonstrate evaluative skills—and 197 hours of ILT. As a result, KPMG employees are now fluent in the SAP skills needed to efficiently perform their jobs.