KPMG SAP (Pharmaceutical)

KPMG SAP (Pharmaceutical)

Systems Training for a Systems Integrator: Creating a Training Program for a KPMG Client

Corporate Learning & Performance
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Healthcare & Pharmaceuticals
PDF

A multinational pharmaceutical company with sales in over 170 countries and research facilities on three continents.

Challenge

The pharmaceutical company purchased a new SAP software system to integrate a wide range of its global business operations and hired the Big Four consulting firm, KPMG, to ensure the system rollout was successful. This large-scale SAP system had to be deployed to the pharmaceutical company’s employees around the world—quickly and effectively—with end-user training customized per job role and courses that addressed both the new software and how their legacy systems would interact with it.

Solution

KPMG engaged Aptara to design, develop, and deploy the end-user training programs, as well as translate and localize them for global deployment.

Working as KPMG’s channel partner, Aptara developed a blended training program of both web-based training (WBT) and instructor-led training (ILT) courses customized for two types of users: existing employees familiar with SAP but requiring skills upgrades, and new hires requiring in-depth training. Situational and scenario-based content was supported by both simulations and practice sessions.

Each classroom-based course was approximately one hour long and had an online companion version that was developed using Articulate. All training materials were branded with product photos and customized system screenshots to improve retention.

Built-in analytics allowed both the training metrics and outcomes to be quantified. In addition, interactive process-flow diagrams and job aids were linked to the training materials, allowing the courseware to become a knowledge-base and an anchor for day-to-day operations.

Results

Within 8 months, Aptara’s instructional designers, developers, and trainers had delivered 134 SAP end-user online courses and facilitated over 114 hours of classroom training. Today, the global pharmaceutical company’s employees have successfully incorporated the SAP system into their daily operations, bolstered by the process knowledge, skills, and policy guidance provided by Aptara.