Large Translation Company

Large Translation Company

7 Steps to 508 Compliance

Customer Lifecycle Management
|
Healthcare & Pharmaceuticals
PDF

 

One of the largest translation companies in the United States, this organization offers an array of translation and interpretation services for promoting cross­cultural understanding among people who speak different languages. The company’s primary market is healthcare. 

Challenge 

Documents prepared for healthcare clients were noncompliant with a key federal regulation: Section 508 of the Rehabilitation Act, which mandates that all electronic and information technology be accessible to users with visual, hearing, speech, and mobility disabilities. 

To avoid penalties for noncompliance, the company needed new and complex charts, tables, and forms accessible for both disabled and nondisabled users in various languages. 

Solution 

Meeting 508 compliance regulations requires a specific content tagging taxonomy for creating structured content whose context can be interpreted by computers. 

Aptara’s content technologists and compliance experts designed and implemented a seven­step workflow for efficiently creating multilingual 508­compliant documents. The solution was engineered and integrated with minimal impact on the company’s existing content production workflows. 

  • Step 1: Conduct a preflight review process for each new set of documents to understand the client­specific 508 regulations. 
  • Step 2: Process the PDF as a form (if needed); add accessible form fields. 
  • Step 3: Tag the PDF alt tags, long descriptions, and tab orders; format tables and text; create long descriptions for flow charts, graphs, and other complex graphics. 
  • Step 4: Evaluate the document for reading order problems, tagging errors, and accessibility errors; repair as needed. 
  • Step 5: Include document settings such as tab order and document language, bookmarks, and accessible links. 
  • Step 6: Edit the documents’ tag tree, such as fixing tables and complex reading order, to prepare the documents for delivery. 
  • Step 7: Perform quality control using Aptara’s proprietary Accessibility Checker software, which evaluates technical requirements for accessibility, then tests the functional accessibility of each document with the same tools and devices that readers will use. 

Result 

Aptara’s industry­and regulation­specific automated content workflows met this translation company’s immediate needs. 

After the initial analysis and workflow design, Aptara converted more than 45,000 pages of legacy content in multiple languages in four weeks. The initial engagement was so successful that Aptara was awarded all future 508­compliant document production.