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Employee systems training: A matter of security

Businesses may not be safe until employees understand their technology.

Employees have always needed strong mentors on staff to get up to speed and learn about the processes they are walking into. The IT revolution has changed the details of training, but not the overall concept. Technology has become the dominant topic in employee education, as workers need to learn about the devices and software they will be interacting with. Furthermore, the delivery methods for this knowledge have also taken on a distinct IT flavor, with eLearning solutions becoming relatively common. Now, the ball is in leaders' court: It's time to ensure these updated programs are a high enough priority with full support.

"A lack of training may show through in a failure to employ security features."

Untrained means unsafe
A recent piece by Smart Data Collective contributor Rick Delgado listed some of the thorny security issues surrounding enterprise IT. It's no secret that employees play a big role in determining whether their companies are safe. A lack of training may show through in a failure to employ security features that are actually in place, rendering IT outlay wasted. Adding new systems training and overall skills courses that suit the current state of enterprise threats could make a huge difference, as businesses face severe danger from cyberattacks. Losing data can bring fines, reputation loss and more that companies can ill afford to weather.

The rise of new technology, Delgado explained, has been a combination of positive and negative factors for businesses. On one hand, it's now inconceivable that an organization could compete effectively without some powerful tech backing it up. On the other hand, criminals have kept pace with this development. Sending workers into this situation without an appropriate level of training could result in severe issues as data is placed at risk. This information is largely seen as the lifeblood of contemporary companies, and a lack of experience and education among individuals managing it poses obvious threats.

Are businesses' employees helping or hurting security efforts?
Are businesses' employees helping or hurting security efforts?

Delgado specified that when leaders train their teams in security processes, they should be imparting a specific system of responses. Organizations need to know how they will respond to problems. Assuming that things will not go wrong is hopelessly optimistic, and preparing for issues to emerge can serve as a much-needed corrective. Leaders who are afraid of putting budget and effort into designing programs that ideally won't be used may simply need to consider the damage a breach could do. Organizations operating with a lack of tech tools or inadequate training with those elements may be one intrusion away from critical problems.

New workers equipped
It's important to impart valuable tech knowledge in each new worker who arrives at a business. The Young Entrepreneur Council's Maren Hogan, contributing to Forbes, recently described the important role of learning in acclimating recent hires to a company. She clarified that onboarding and training programs are separate efforts and should be treated as such, symbiotically. Some of the topics Hogan listed as important training priorities included tech knowledge, company programs and equipment use. If new employees get too far without learning about these vital elements, they may damage the organization's performance through no fault or intention of their own. Effective training courses cover contingencies before they have the chance to occur.

Corporate Learning & Performance
Information Technology
Educational Publishing

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