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New training priorities: Tech comes first

Employees receiving IT training is a fact of life in this tech-driven era.

Technology is not one component of the modern business environment: It is the bedrock on which all other competencies are based. This is the reason why IT training is such a foundational component of a well-rounded employee education course. Equipped with modern and comprehensive methods of imparting information, leaders are choosing to go the tech route because they know this will remain a priority. Of course, the speed at which the IT market refreshes is one of its defining features, so application training must be well maintained and frequently inspected to ensure the tactics workers are learning actually reflect the business climate.

"Course materials are staggered according to the roles of the recipients."

Huge-scale example
When looking for signs that systems training has become a huge element of contemporary enterprise management, they don't come much larger than Tata Consultancy Services' decision to re-educate its workforce. Business Standard recently explained that new digital-focused courses are in the pipeline for 1000,000 employees, with the rest of the 324,935-strong workforce set to receive a similar education at some point in the near future. The scale is impressive, but according to the source, the move is wholly understandable. Top brass with Tata have explained that the current courses play into better overall performance by staff members through improved use of IT.

Tata Executive Vice President and Global Head of Human Resources Ajoy Mukherjee told Business Standard that since the company expects all of its operations to be digital, it's only natural to make teams familiar with the related tools. Course materials are staggered according to the roles of the recipients rather than one version having to serve the entire team. Junior workers are in line for long-form courses, while senior employees and salespeople receive video-based capsule lessons. The course has been crafted with the participation of many different partners and the company itself, a massive undertaking with several elements.

When it comes to actually delivering the content to that large a number of employees, eLearning solutions have proven vital, according to the source. Mukherjee explained that the company is hosting its classes in the cloud. This allows Tata to train huge numbers of workers, complete with skills assessments, whereas a traditional model may have proven impossibly expensive at such a scale. This type of initiative is not unique, as the source pointed out another firm getting in on the action - Infosys intends to train 70,000 employees in design principles, fully 40 percent of its total staff, and has already delivered the lessons to 31,000 workers.

"Companies need to balance training programs carefully."

Content of top courses
When deploying software training - or any other kind of education - companies need to balance programs carefully. Training Zone contributor Laura Overton pointed out that there are two forces at work, namely the learners' individual needs and what the company requires. She described the line training leaders must walk, with some customization to suit the individual preferences of the workers, but not too much choice. When there are too many variables in play, the courses may not adequately serve the overall goal the business is going for. Overton recommended ensuring workers know how they will use the new skills they are attaining to create synchronicity between business needs and their own.

Corporate Learning & Performance
Information Technology
Educational Publishing

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