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Healthcare & Pharmaceuticals

Global Pharmaceutical Leader

 

For over a century, this global pharmaceutical corporation has discovered life-changing medicines and brought them to market.

Challenge

With thousands of personnel servicing sales, manufacturing, and operational channels across the globe, this multi-billion-dollar pharmaceutical company faced a considerable challenge. Their hundreds of hours of legacy eLearning courses that had been developed in Adobe Flash were inaccessible on Apple products—the most widely adopted tablets and smart phones in the world.

Maximus

 

Maximus is a consulting firm that helps federal, state, and local governments improve their education, service delivery, education, and public health policies and programs.

McKesson

 

McKesson is the oldest and largest health care services company in the nation. They serve more than 50% of American hospitals, 20% of physicians, 100% of health plans, and deliver one-third of all medications used daily in North America. McKesson Health Solutions (MHS) helps automate and transform healthcare reimbursement, serving 96% of the top 25 health plans, 91% of Blues plans and over 4,000 provider facilities.

Healthcare Provider

 

For more than 40 years, this company has provided document management and financial transaction automation to its clients. It is now a global leader in business process outsourcing (BPO).

Challenge

The company’s customer, a Fortune 100 healthcare claims processing company, was not meeting its metrics for 24-hour end-to-end query resolution, and manual processes were inflating per-transaction costs. In addition, claims recycling issues were slowing down its service provision. 

Healthcare Payer

 

For more than 40 years, this company has provided document management and financial transaction automation to its clients. It is now a global leader in business process outsourcing (BPO).

Challenge

The company’s customer, a Fortune 100 healthcare claims processing company, was experiencing inconsistencies in exceptions processing and charts recycling that had led to lagging service metrics and a decrease in service quality. 

Large Translation Company

 

One of the largest translation companies in the United States, this organization offers an array of translation and interpretation services for promoting cross­cultural understanding among people who speak different languages. The company’s primary market is healthcare. 

Challenge 

Documents prepared for healthcare clients were noncompliant with a key federal regulation: Section 508 of the Rehabilitation Act, which mandates that all electronic and information technology be accessible to users with visual, hearing, speech, and mobility disabilities. 

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