Aptara and Emergia Announce Strategic Partnership to Enhance Global Customer Experience Solutions

Chantilly, VA, August, 2024: Aptara, a global industry leader in providing enhanced Omni-Channel customer experiences (CX), and Emergia, renowned for their expertise multi-lingual CX solutions across multiple regions, have joined forces in a strategic partnership to revolutionize outsourcing services for Customer Care, Technical Support, Lead Generation, Sales, and Collections on a global scale. This collaboration is set to bring next-generation CX outsourcing services to new regions and clients across various sectors. Together, Aptara and Emergia are poised to deliver more competitive CX solutions to a wider range of clients worldwide, providing enriched customer experiences across every channel & touchpoint in the client’s customer journey. This approach aims to drive customer engagement and satisfaction rates.

This partnership is a natural fit as Aptara and Emergia target similar sectors: BFSI (Banking, Financial Services, and Insurance), Publishing, IT/Telecommunications, Utilities, Retail, Healthcare, Government, Non-Profits, Airlines, Manufacturing, and more. This synergy allows the two companies to undertake industry-agnostic projects to better serve their clients, meanwhile complementing each other’s scope of work to expand service capabilities across multiple new regions. By aligning their strengths, Aptara and Emergia will innovate their CX offerings to provide clients with a wider range of competitive BPO (Business Process Outsourcing) services. Both companies look forward to the positive impact their combined efforts will have on the market.

“Our combined expertise will enable us to deliver superior customer experiences and drive innovation across the industries we serve. This partnership is an exciting opportunity to deliver even greater value to our clients.”

Loly Marín, CEO, Emergia.

“This partnership is geared towards enhancing our customer experience services and expanding opportunities with existing and new clients across multiple geographies. This milestone reflects our dedication to consistently enhancing the value we deliver to our clients.”

Samir Kakar, President, Aptara


About EMERGIA

Emergia is the ideal strategic partner in business process outsourcing (BPO) for any company. By thinking differently, we have developed a unique approach to connecting with our clients and collaborators. As an outsourcing provider, we go beyond operational excellence. We align with your company’s corporate purpose to transform customer experiences from both an emotional and strategic perspective.

About APTARA

Aptara enriches content to maximize its impact across digital platforms and channels. As pioneers in custom content development and business process outsourcing (BPO), we redefine the possibilities of customer engagement and experiences. Offering end-to-end content lifecycle services, Aptara develops tailored solutions to meet the unique needs of modern clients. Founded in 1988, Aptara now operates a global team of over 18,000+ professionals and specialists.

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