Remaining accessible to your customers and responding to their needs is the key to customer retention in any industry. That means providing high-quality customer care, which is too often synonymous with high-cost customer care.
It’s expensive to recruit, train, and maintain skilled service personnel. But the right customer care team can convert an inquiry into a sale, a dissatisfied customer into an evangelist, and a cancellation into an upsell.
Aptara’s suite of customer care offerings allows you to focus on your core business while we take care of your customers. Our services include:
- Voice-enabled customer care
- Real-time phone support
- Email support
- Social media presence
- Online transaction support
- Help desk services
- Chat portals
We provide customer care support in English, Spanish, German, French, Italian, and several Eastern European and Asian Pacific languages.