24/7/365 Customer Care Services & Back-Office Processes

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    Customer Support

    As veteran customer lifecycle specialists, we keep internal customers satisfied, customer management costs low, and customer retention high through services like Customer Acquisition, Technical Support, Shareholder & Investor Support, and Subscription Services via voice, chat, and email interactions.

    Back-Office Process Support

    As a scalable extension of globally recognized brands, Aptara’s 24/7/365 back-office functions – IT and CRM capabilities and proprietary, customized tools – automate document processing workflows for more accurate, faster, and higher-quality operations that extend beyond products and services.

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    Awards & recognition
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    Years of experience
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    Customers

    World’s pre-eminent human resources consulting and outsourcing firm.
     
    Strategic Learning Analysis for their talent and learning team

    Financial advisory services to a broad cross-section of corporate and governmental agencies.

    Strategic Learning Analysis for National Audit Divisions to support new Mandatory Compliance Training initiative.

    America’s leading financial services company.

    The organization needed to avoid the internal and external compliance risks and violation of the usual standards.

    Testimonials
    Senior Operations Manager

    “Aptara expertly navigated our path from print to digital to mobile. By transforming how we create and deliver product documentation and training, we’ve been able to establish new revenue streams and substantially cut expenses.”

    Global Content Management Director

    “Aptara’s PXE4 Digital Publishing Platform works like a well-oiled machine, giving us the flexibility to repurpose content for any delivery channel—from print and PCs to tablets, eReaders, and smartphones. PXE4 has created a better distribution model and new ways to monetize our content.”

    Director, Publishing Operations

    “Aptara’s unique combination of digital technology and publishing expertise has streamlined and simplified our operations. We now have a single, trusted content production partner to handle all of our digital publishing needs.”

    Director of eBusiness – Elsevier

    “Aptara’s unique pairing of technology expertise and publishing industry savvy made them a natural fit for this high-profile project. Going forward, Aptara will play a key role in our eCommerce platform, managing the content, and maintaining the level of quality Elsevier is determined to continue to offer its customers.”

    LexisNexis

    “If you’re under pressure to improve both organizational performance and ROI, you need an experienced partner with expertise in every aspect of corporate learning and performance.”

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